Here are a number of topics we will look at:
- What psychological
safety is
- Why psychological
safety is critical to success in customer experience
- How to develop
psychological safety
- The importance of
emotional intelligence in customer experience
- Guide to apply
emotional intelligence in customer experience roles
Learning Outcomes:
- Psychological states in relation to customer experiences
- Determine how to create compelling experiences for different products and services
- Being able to apply psychological experiences
Objective of course:
Psychological safety is a relatively unknown term, which very few
are talking about at the moment especially in relation to customer experience.
However, if understood and applied correctly could tap into great potential
which businesses have not unlocked before; benefiting both customer experiences
and also employees. So, what exactly is psychological safety and how can it improve
the customer experience?
This course answers this question by bringing customer experience
and science together. We will explore neuroscience, behavioural science and
psychology, plus we share practical advice from industry experts. Therefore,
this course is a perfect way to stay ahead of the trend by getting the conversation
started and could help to make a real difference in your organisation.
