Here are a number of topics we will look at:
- Why e-commerce?
- Stages involved in developing an e-commerce strategy
- Different types of e-commerce
- E-commerce platforms
- Optimising the e-commerce approach through CRM and customer engagement
Objective of course:
The global B2C E-commerce market size was valued at US$ 3.67 trillion in 2020 and is expected to be worth around $8.65 trillion by 2030 according to recent research (Vision Research Reports, 2021). So how can a business take advantage of this? There are now millions of sellers around the world who transact with customers purely via e-commerce. It presents a huge opportunity to get in front of more customers, grow your presence and brand and deliver your products and services in a cost-effective way. We will explore the merits of embracing e-commerce in greater detail in this module. We will also discuss the importance of e-commerce, stages involved in setting up an effective e-commerce strategy, how to attract sales through e-commerce, platforms to consider through which to engage in e-commerce, different types of e-commerce and how to optimise the e-commerce approach through customer relationship management and engagement.